Frequently Asked Questions

This Agreement was last modified on 18th november 2018


What Shipping Methods Are Available?

We offer 1st class shipping on all orders.

All orders over £50 will receive shipping free of charge.

You can also click and collect from the Tavistock branch, if the item is in stock.

How Long Will it Take To Get My Package?

Depending on your location, it can take up to 3 working days for your parcel to arrive.

  • First class – 1-2 working days delivery including Saturday

If the items you ordered are in stock, you can collect the same day from the branch of your choice.

We try our best to fulfill your orders on day of purchase.

How Do I Track My Order?

In the confirmation email after purchase you will be sent a tracking number. Input that number into the text field on this page, you will also need to input the email your order was placed with.

From here you can see all the tracking information you need.

How Do I Place an Order?

To place an order, simply add the item to your basket. Click the basket icon at the top right, from here click “checkout”and continue with the on-screen prompts.

You will receive an order confirmation and an email. Keep these with you as you will need the tracking number for future reference.

Who should I Contact if I Have Any Queries?

You can find the contact form on this page. Alternatively you can call us at our Plymouth or Tavistock branch.

Do I Need an Account to Place an Order?

No, you do not need an account to place an order. You can checkout as guest which is just as easy. However, making an account means all of your orders are in the same place and makes it easier for you to track your orders.

How does Backordering Work?

If the item you would like isn’t in stock, you can still complete the purchase and place the item on backorder. The item will then be placed on order through our systems and allocated to your address.

It may take longer to receive your item on backorder as it has to come from our suppliers to our warehouses first. You will, however be notified and kept up to date with your order handled personally by a member of staff to keep you at ease.

Please allow up to 7 working days for your item to arrive.